essencesofbeauty web store FAQ section

We accept MasterCard, Visa, Discover and American Express through via PayPal. We will make available Google Check Out, Cashiers Check, Money Orders and Checks to this website at a later date.

Free shipping on all merchandise regardless of the number of packages.

We ship UPS Ground. Delivery Estimated Time. WestCoast (3-5 Business Days) Midwest (5-7 Business Days) EastCoast (7-10 Business Days) Note: All orders are processed and shipped within 2 business days. ( All orders are shipped UPS Insured).

Yes, we do. All rush orders will be shipped DHL. DHL (2-4 Business Days). DHL is used for Rush Orders USA Only. We use DHL (Rush) selection for orders shipped to: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, APO/ FPO military boxes. Orders under $25.00 Shipping Fee: $20.00 Orders over $25.00 Shipping Fee: 50% of Orders Total.

We offer beautiful, high quality merchandise. Some of our products are exclusives and not sold in stores. We feature the Classic Wildlife Collection and the Maiku Collection plus many special lines developed and produced exclusively for our customers.

New products are added to the web store on a weekly bases.

In the event that you order something that is out-of-stock, you will receive an email notifying you of the item being out-of-stock, as well as the estimated arrival date if available. We will refund the charge for the item backordered OR we will issue a store credit for your next order. We do not back-order any items. We try to update our site as soon as we know an item is out of stock.

We want you to be fully satisfied with every item that you purchase from Essences of Beauty. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the day the order was placed for a refund of the purchase price. Customers will be responsible for returning the items and shipping charges. Orders returned over $50 are subject to a 20% restocking fee. The item(s) must be returned in good condition, and in original boxes with all paperwork, parts and accessories to insure full credit. Your return MUST include a copy of your Invoice or Packing slip to receive proper credit. Please email us prior to returning any item for an RMA number. Orders sent back without an RMA will not be processed.

While all the orders are packed with as much care as possible sometimes things do break in shipment. If you have an item that comes in damaged, notify us within 3 days so we can have another gift sent out, or credit can be given to you for the defective gift. We require that you send the defective back for an exchange before we ship the replacement. ALWAYS E-mail us to let us know the problem BEFORE you ship anything back. All orders must be accompanied by the Original Invoice and Original Packaging material.

We take your privacy very seriously...any personally identifiable information you share with essencesofbeauty.ecrater.com, will be used only for the purposes of your transaction. We will never sell, give, or rent our customers name, e-mail address, credit card numbers, mailing address, purchasing history or any other personally identifiable fact we learn about you to a third party.